
Overview Case Studies Portfolio

What we do

We apply an audience-centered approach to research, plan, design, and implement technology solutions to improve achievement of your organization’s goals. We view the audience’s experience is a key factor in determining how to design and implement internet based features.

We start by understanding your organization and its needs at an executive level then educate you on possible options and the potential they have to deliver when integrated into your organizations critical processes. The key is not the ‘features’ but the overal experience that puts into practice what you want to convey to customers and other stakeholders.

Our goal is to form an ongoing relationship with your organization to provide executive level technology consulting as well as the means to design and implement specific features.

Contact us for a free initial consultation.

While each client is different and the possible features we can design for you are by no means limited to the list below, here are some common features which are often requested by our clients.

Specific services and features:

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Advanced E-commerce

Affiliate systems, My Account features, Inventory Tracking, Custom Pricing Models, Creative Product Visualizations (magnify, float, multiple views, customer images), Related Product Suggestions, Conversion Statistics and more..

Chat

Online customer service can free up your phone and improve satisfaction, when you can see what your customer is seeing and keep in front of them the opportunity to explore more. A way to both monitor and communicate with customers online can increase conversion and low other customer service costs.

Competitive Analysis

What are organizations in your space doing on the internet? A detailed feature by feature competitive analysis will help you understand what you stand in your industry or service space.

Crowdsource!

Beyond the survey, allow ideas to flow and develop to help your organization accomplish its mission.

Custom Reporting and Alerts

Do you need better information about what is going on in your business. We can integrate with existing your systems to create reports and alerts to deliver the information you need when and how you need it.

Data Visualization

Data is more useable when pertinent information is conveyed clearly and more details can be requested in an intuitive, easy fashion. We create visualizations of geographic, technical and social data using the latest visualization techniques.

Intranets

Are you still using spreadsheets and disconnected sources to manage your organization’s information? Get it all in one place to better manage and organize your business processes. Create dashboards to make easy to find vital information and frequently used features. How about adding an organization newsfeed to track what is happening in your organization minute by minute? It would finally let you see and search what is really going on in your organization.

Login

Provide individual customers relevant information and services but don’t burden them with an additional username and password to track. Us Open ID or Facebook Connect to access their information on your website.

Mobile Presence

Audiences want information on hand and in their hand. Provide mobile services which connect you to your customers wherever they are.

My Account

Can your customers login to view critical information, make requests and communicate with your company? This can improve customer satisfaction as well as save customer service costs and broaden your customer base.

Open Source Installation and Configuration

Content management, wikis, task management, and many other basic solutions can be implemented using open source software. This can be a fantastic money saver for small businesses.

Search Engine Optimization and Adwords

Are you discoverable? Can clients find you through the all important online search. Our search engine optimization program guarantees for most websites to have 20 top 20 search results as far exceeds that goal in most cases and costs one-third what other SEO specialists charge when integrated into a service package. We can also setup and teach you to maintain your adwords account to achieve a guarantee top ranking for critical keywords.

Social Network Integration

Are your customer’s happy with your services? Help them spread the word by integrating your service with online social networks. An exciting number of options are available now including social widgets, facebook connect, as well as community building tools for your organization’s website.

Task Management

Having difficulty knowing who did what and what tasks and projects are outstanding? Task and ticket management systems can help you make sure work is getting done in a timely fashion and identify problem issues before it is too late.

Video playback and record

Online testimonials, messages to customers, even accept video resumes. Online video can add both excitement and efficiency to aspects of your organization.

Website Design

Does your website design serve your message and clearly distinguish your company? What does an online visitor under about your company in the first 10 seconds of viewing your home page? Our focus is on how design drives your message rather than separating design choices from your message.

Workshops on Communications and Collaboration on the Internet

Are your online communications serving your mission? Are you a good online community gardener? It is critical than your employees understand how to use online communication tools if that is part of your overall strategy and that you measure the results of these investments. We can bring in both communication and collaboration experts to train and work with your organization to ensure that the return on your technology investment is maximized.

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