Testbed Development We create a test site at our own website and give it a permenant domain name such as My Company.clickforhelp.com, where you can check changes and we can test them before they go live.
Website Documentation For most plans, we have enough time allotted to thoroughly document your website, all of its programming and the databases it is connected with. This helps identify potential areas of problem and build in redundant systems.
Test plans We create test plans for all significant modifications we make on your web site and carefully go through the test plan before going live on the site.
Standards We implement a long list of programming and web standards to insure your site has a look and feel with is consistent with smart security policies as well as a familiar look and feel.
Content Spelling Check After we update text on web pages, we run the content through a spellchecker to double check it. This helps your site keep its professional look.
Backup Hosting We mirror your website on our backup web server. We can transfer your web traffic within minutes not within days of a problem with your main server. We monitor your main web server every hour of they day so we will be the first to know of a problem. We can even set it up so your backup site is able to receive orders through the internet.
Backup Email Email Server going down? This can be a nightmare for your business. As part of our service we automatically switch incoming email to a buffer if you server does go down. We can also reroute email to backup email addresses within minutes of a problem occurring.
Database Backups We create through data backup plans so that your database has a minimum risk of permanent loss.
Contact Logging
We carefully track our customer correspondence to be sure that you feedback is followed up on and that no comment from our customers is lost.
Request Tracking Each request receives a tracking number which allows to ensure issues are closed quickly.
Customer Feedback After each request you have an opportunity to provide feedback on how your request was handled.
Code Libraries/Objects We used tested code libraries and objects to get your programming done quickly and with the highest reliability.
