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| Q |
What is the difference between ClickforHelp and ClickforWebmaster? |
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ClickforHelp is designed to produce a project price based on an RFP which the customer provides. ClickforWebmaster replaces the webmaster role in your company with our webmaster team, which is Capable of more types of work than most individual webmasters can provide. |
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| Q |
How long does it take for your helpdesk or webmaster staff to respond to an urgent need? |
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Currently our response time to start working a problem on your server or a workstation is less than 5 minutes of getting an alert from our client's staff. |
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| Q |
Do you charge for a methodology analysis? |
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No, not if the client is willing to commit to a minimum engagement of a ClickforHelp service. |
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| Q |
Do you charge for the IT tool suite? |
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No, but some of our Helpdesk suggestions to improve your IT infrastructure may involve the purchase of software such as anti-virus, firewall, etc |
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| Q |
Why is there such a broad range in your hourly pricing? |
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Because each solution is tailored to your specific needs and the hourly costs depends on the level expertise involved in the specific tasks in your solution. But we are almost always significantly lower than our competitors providing similar services. |
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| Q |
What are you charges? |
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Our charges are usually based on $30/hr but we also offer monthly pricing plans for as little as $50/mo. |
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| Q |
How many years experience do you have in web design? |
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Ken Fischer, who manages the ClickforHelp service has over 7 years experience in managing web design projects. Our other project manages both have 4 years each in web design projects. |
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| Q |
What is your hourly rate? |
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For projects over 25 hours, our rate if $30/hr. We also have code libraries which substantially reduce time spent on many enhancements. |
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| Q |
Is the hidden charge in your maintenance or hosting? |
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After your project is complete, we then switch you to our low cost helpdesk or webmaster service plans which can charge as low as $15/hr depending on your maintenance needs. Click here to read more about ClickforHelpDesk service |
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Do you provide hosting? |
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Yes at typical rates or we can work with your existing provider. |
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| Q |
What is BusinessBridge? |
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BusinessBridge is the name of our methodology which we use to get your know your business needs so we can better assist your in webdesign as well as other services we offer. |
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| Q |
What do you do about security? |
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We use industry-standard SSL encryption to scramble your customers sensitive information. |
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| Q |
Do we have to sign a contract with Webcenter? |
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You must agree to our Terms of Service , but you aren't committed for any length of time. You can cancel whenever you want. |
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| Q |
Can we have www.ourname.com as our address? |
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Yes, many of our users do. Webcenter includes an easy tool that lets you register your own domain name (ourname.com). If you already have a domain name, you can use the tool to transfer it. |
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| Q |
How are customers' orders processed? |
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Within the electronic commerce section of your site owner administration system, you can determine how your customers' orders will be processed. You have the following options: |
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| 1. E-Mail ordering only: |
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Choose this option to receive orders via email only. You can then print your orders out and process them offline. |
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| 2. E-commerce Ready: |
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You will choose this option if you already have an e-commerce transaction processing account. |
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| 3. Online Transaction Processing : |
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Choose this option to receive orders via email only. You can then print your orders out and process them offline. |
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| 4. New Merchant Account: |
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Choose this option to apply for a merchant account through one of Webcenter's selected merchant account providers. |
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| 5. Accept Credit Cards Now: |
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Choose this option to start accepting credit cards immediately without establishing a merchant account. |
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| Q |
We don't have a merchant account yet. Can you help us get one? |
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Yes, you can apply online through one of Webcenter's selected merchant account providers. Your application will be processed quickly. When you're accepted, your new merchant account will be integrated into your store automatically. |
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| Q |
Do we need to have our own merchant account to process credit cards? |
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No. You can either use pay pal or use your in store machine and process the numbers without a card. |
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| Q |
Will you help us in selecting keywords on our site so that search engines can find us? |
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Yes we do a careful analysis to help you select the best keywords. |
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| Q |
Can we change our site once we've created it? |
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Yes. You can update your site as often as you'd like, from wherever you happen to be. |
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Does you utilize templates for design? |
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No. Each design is uniquely tailored for your company and its image. |
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Can we use our own images? |
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Yes. We give you the ability to upload images from your computer to our server within your site owner administration system. Once uploaded, you can utilize your images almost anywhere on your site. |
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Can we upload our own HTML files? |
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Yes, you can use ClickforHelp's convenient upload tool to transfer your custom html and image files from your computer to our server. |
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Can we get statistics about what is happening in our site? |
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With ClickforHelp's access statistics report system, you can track the number of visitors to each of your pages, on a daily basis. You can also track the visitor's location and from which site they were coming from. |
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Will 'ClickforHelp' help me to drive traffic to my site? |
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Yes, we will submit you to search engines and optimize your site for the engines. |
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We already have a web site. Can we just add ecommerce? |
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Yes, we can add on features without changing entire redesign. |
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Will anyone else have access to our sales data? |
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Absolutely not. You are the only person that will have access to your order information |
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What kind of network connection do you have |
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Our servers are on a high speed, dedicated line, which will ensure that you and your customers always have fast and reliable access to your site. |
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What do you use as servers? |
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Our software operates on multiple servers that run either Windows NT or Linux operating systems. |
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What do you do about backups? |
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We have dedicated systems to ensure that a duplicate copy of all your data is maintained at all times.
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Try us out! Click here to request a quote. |
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